About DirectBuy of Rhode Island

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About Us

DirectBuy is the leading home improvement and home furnishings club with direct insider prices. Founded in 1971, DirectBuy is headquartered in Merrillville, Indiana and has locations throughout the United States and Canada. For more than 40 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes — from furnishings, home improvement, and flooring to entertainment and outdoor products, accessories, and much, much more.

Membership

 

DirectBuy charges a membership fee to join, thereby enabling members to purchase merchandise directly from manufacturers and their authorized suppliers without hidden retail markup (plus shipping and handling fees where applicable). A DirectBuy membership is valid at any DirectBuy location in the United States and Canada. Members have 24-hour access to DirectBuy's members-only website, where they can find product descriptions, pictures, and pricing, as well as decorating and remodeling tips, new supplier information, and news from their local showroom.

Savings

 

DirectBuy derives no income from the sale of merchandise. DirectBuy allows consumers to purchase brand-name merchandise at the same prices that manufacturers and distributors give to retail stores. By providing brand-name items without hidden retail markup, DirectBuy dramatically increases the purchasing power of its members, enabling them to enjoy the home of their dreams.

Selection

 

DirectBuy offers only brand-name, first-run, current merchandise. Members have access to literally hundreds of thousands of products, including specialty items such as custom-order furniture or cabinetry, from more than 700 brand-name manufacturers or their authorized suppliers in the United States, and more than 500 brand-name manufacturers or authorized suppliers at locations in Canada. The selection at DirectBuy is often much more extensive than at warehouse clubs and retail stores. DirectBuy constantly updates its product database to ensure that members have access to the latest products from the top brand names in the home improvement and home furnishings industries. Additionally, DirectBuy members enjoy professional design, delivery, and installation services for nearly every product they purchase.

Service

 

DirectBuy is a "one-stop shopping" destination offering spacious, well-organized design clubs where members can browse and select merchandise in a comfortable, hassle-free environment. New members receive an orientation to help them understand the shopping process and are assisted throughout the length of the membership by trained product specialists in all product categories.

DirectBuy takes special care to ensure that members receive the best service, which includes: 

  • A thorough New Member Orientation to help them enjoy all the benefits of membership.
  • Trained Product Specialists across five major categories of merchandise: home furnishings, home improvement, flooring, entertainment and outdoor, and accessories.
  • Trained personnel that deliver more than 90% of all merchandise purchased by members at below market freight rates to ensure safe, cost-effective, and timely product delivery.
  • Local inspection of all merchandise at each of the club warehouses to ensure mint condition when received from the manufacturer.
  • Professional design, delivery, and installation services through its network of outside suppliers, contractors, and installers.
  • Covering all merchandise by manufacturer's warranty (when applicable).